Return policy

At Mellanin, we value our customer satisfaction and want to ensure you have a positive shopping experience. Therefore, we have created a return policy that aims to provide you with peace of mind and confidence in your purchases.

  1. Return Period: We accept returns up to 30 days after the original purchase date.

  2. Return Conditions:

    • The product must be in its original packaging, with no signs of use or damage.
    • The product must be accompanied by proof of purchase.

  3. Return Process:

    • Please contact our customer service to begin the return process.
    • We will assess the condition of the returned product.
    • After confirming return eligibility, we will refund the amount paid for the returned product.

  4. Reimbursement:

    • The refund will be processed using the same payment method used for the purchase.
    • Please note that original shipping costs are non-refundable unless the reason for the return is due to an error on our part.

  5. Excluded Products:

    • Some products may be excluded from our returns policy for hygiene and safety reasons. These will be clearly stated in the product description.

  6. Exchanges:

    • Unfortunately, we do not offer product exchanges. If you would like a different product, we ask that you return the original item and make a new purchase.

  7. Manufacturing Defects:

    • If the product has manufacturing defects, please contact us for assistance. We will make every effort to resolve the issue quickly and efficiently.

This return policy is subject to change without notice. We recommend that you regularly check this page to stay up to date with any changes.

For any additional questions or assistance, please do not hesitate to contact our customer service.

The Mellanin team thanks you for your preference and is here to ensure you have a satisfactory shopping experience.